Startup backend operations
Run a professional sales desk before you hire one.
FirstQuarter gives founders the people and process behind the phone: lead callback, inbound call handling, demo booking, pipeline discipline, support intake and operational reporting. No receptionist, sales assistant, CRM admin, support desk or operations coordinator to hire on day one.
This is a managed operations desk: real people handling real lead response, in a human-led, system-controlled workflow with CRM discipline, call logging and quality review. Not AI-only automation, and not a marketplace where you hire individuals.
U.S. market, English-language desk, trained human sales-desk agents on a nearshore delivery team.
What the desk handles
- Demo and contact requests answered
- Inbound sales calls handled
- Missed calls followed up
- Qualified meetings booked
- Pipeline and call notes recorded
- Weekly and monthly reporting prepared
Your dashboard shows the work after the desk is live. No client access to internal CRM or phone tools is required.
Works with approved business tools.
FirstQuarter can operate through approved email, calendar, meeting, phone, file, and reporting workflows — while your team sees the outcomes in the FirstQuarter dashboard.
Product names and logos are trademarks of their respective owners. Availability depends on package, approval, and client setup.
Leads, calls, meetings, units
What we report
Agreed response window
Response target
Agreed coverage window
Desk hours
Days, not quarters
Time to go live
What the desk does
Lead response desk
Eligible demo and contact requests are worked inside the agreed response window, with every attempt and outcome logged.
Inbound call handling
When inbound call handling is included, a trained desk agent answers or returns calls during the agreed coverage window and records the outcome.
Customer callback desk
Call attempts according to package rules, plus approved follow-up messages, on every permissioned lead.
Sales pipeline support
Stages, notes, next actions and owners kept current so nothing sits untouched.
Demo booking
Qualified interest is booked into a scheduled meeting while the conversation is still warm.
Missed-call follow-up
Unanswered inbound calls are returned and logged, with the reason captured.
Helpdesk intake
Support requests captured, categorised and routed. Available on Operations Desk and Dedicated Desk.
Operational reporting
Weekly or monthly reporting on volume, response time, outcomes and unit usage.
How it works
Your leads reach us
Demo requests, forms and inbound calls land in the FirstQuarter desk.
We respond and follow up
Callback inside your agreed coverage window, with call attempts, follow-up messages, and pipeline notes handled according to your package rules.
We book the demo
Qualified interest becomes a scheduled meeting on your calendar.
You watch the outcomes
Your dashboard shows volume, response time, outcomes and units used.
Lead-handling units
Packages are priced in units so the work is countable and auditable. The exact response depth depends on the package, approved workflow, and coverage rules.
- /One eligible lead or customer inquiry
- /Call attempts handled according to package rules
- /Approved follow-up messages where included
- /Pipeline status, notes, and next action recorded
- /Meeting or demo booking when the lead qualifies
- /Usage recorded in the unit ledger
Starter Callback uses a lighter unit structure. Higher packages may include deeper inbound handling, follow-up, routing, and reporting within their package limits.
Not included
FirstQuarter is a sales and backend operations service, not a marketing agency and not a virtual assistant marketplace.
- ×Social media management
- ×Content creation
- ×Paid ads management
- ×Brand strategy
- ×Cold calling or purchased-list outbound
- ×Outbound to people who have not requested contact
- ×Legal, tax, accounting or other regulated advice
- ×Custom CRM or custom integrations in small packages
- ×Unlimited support or unlimited call handling
Choose the desk that matches your current volume.
Start small with callback coverage, or move directly into an active lead response or operations desk. Each package includes FirstQuarter's standard people, tools, reporting workflow, and package limits.
Starter Callback is available for small-volume validation. Lead Response Desk and Operations Desk are for active demand.